Over the past year, Emersion has invested heavily in customer experience including establishing the Emersion Operations Centre, and hiring 9 new team members to fill key roles in our business. Our latest investment is the Emersion Engage Portal. What is the Engage Portal? The Emersion Engage Portal is a dedicated resource for existing customers to: Find information about their onboarding projects Lodge requests for support and… Read more »
Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Integra Pay Direct Debit from Bank Account Emersion now integrates to IntegraPay for direct debit from bank account payments. Information about our other supported payment merchants and vendors can be found here. Two new inbound… Read more »
We’re on a hiring spree! In addition to the four new team members who joined us back in October, we have now hired another four key team members in roles covering customer service, project management and technical writing. Here are our latest hires: Arvindh Sridhar – Customer Service Officer Arvindh has joined the Emersion Operations Centre as a Customer Service Officer and will be the first… Read more »
Every MSP should be selling voice and data services. It’s an easy upsell and helps your company obtain a greater share of customer wallet while also increasing customer satisfaction. Unfortunately, there is no easy way to bill for these services through ConnectWise. This leads to three possible scenarios: You choose not to sell voice services, missing out on a new revenue stream and helping your client… Read more »
Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Two New Australian Inbound Providers (Vonex and Optus Inbound) Vonex and Optus Inbound join the list of inbound (e.g. 1300 and 1800 phone lines) service providers in Australia. Other providers with existing inbound integrations include:… Read more »
It has been a massive month for the team at Emersion. Not only did we announce that we will be entering the US market in January 2021, but we have also had a huge intake of new team members in roles ranging from Customer Service to Design, Sales and Finance. Here are our latest hires: Veronika Perak – Customer Experience Manager Veronika Perak recently joined Emersion… Read more »
We’re getting ready to take on the world! After a surge of investment from our parent company the Novatti Group (ASX: NOV) Emersion is preparing to launch in the United States in Q1 2021. Read the ASX announcement here. Emersion is one of the most comprehensive business and billing automation platforms available in the world. We work with MSPs, Telcos, Wholesalers and Utility providers and help… Read more »
Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Salesforce Integration The Emersion for Salesforce App has been cleared for release on the Salesforce App Exchange. This app acts as an integration between the two platforms and puts custom financial objects (Invoices, Payments and… Read more »
In times of uncertainty, we could all use some good news. Which is why I am thrilled to announce that we are hiring! Positions we are hiring for: Business Development Managers (Sydney/ Melbourne/ Brisbane) Customer Experience Manager(Melbourne) Finance and Contracts Officer(Melbourne) Customer Service Officer(Melbourne) Service Delivery Consultant – Project Manager(Melbourne/ Sydney) Technical Writer(Melbourne) Videographer/ Animator/ Content Producer(Melbourne) You can view all future job vacancies on our careers website…. Read more »
EDIT: This post has been updated on the 24/04/2020 to include a link to the webinar recording and documentation for both modules. We’ve been speaking to many of our clients recently, and while they are busier than ever, many of them are concerned about their customer’s ability to pay their upcoming invoices. For this reason, we have decided to release both our Payment Extension and Payment… Read more »