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Realizing the power of real time billing data

Realizing the power of real time billing data

The best companies in the world have the best systems. Imagine the things your business could accomplish if invoicing was made a cinch, completely taken care of by your user-friendly billing automation platform, neatly fitting into all the systems you already use to track usage, on-board customers, and communicate with them. The hours of productivity gained back from the automated tasks alone would be a game-changer.

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Easily bill for voice and data services through ConnectWise

Easily bill for voice and data services through ConnectWise

Every MSP should be selling voice and data services. It's an easy upsell and helps your company obtain a greater share of customer wallet while also increasing customer satisfaction. Unfortunately, there is no easy way to bill for these services through ConnectWise. This leads to three possible scenarios:  You choose not to sell voice services, missing out on a new revenue stream and helping your client take that first step towards a competing MSP. You decide to manually bill for these services by either calculating usage charges in Excel and manually adding it to ConnectWise agreements, or manually transcribing the data from your wholesaler onto the ConnectWise Agreement. This leads to hours of additional work for your finance team, and can often lead to costly data entry...

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How to thrive in an economic downturn

How to thrive in an economic downturn

Analysts predict that COVID-19 will cause a bigger recession than what followed on from the 2008 global financial crisis. Many companies who had grand plans for expansion are now hoping that they can survive until the world is back to business as usual. While telcos and managed service providers (MSPs) experienced an uptick in demand in the initial months of the pandemic, many are anticipating a slowdown in business. There are two main reasons for this: IT budgets are often one of the first items where CFO's will be looking to make cuts. In Gartner's 2020 CFO Survey, over 15% of respondents said that they have already reduced IT spend by more than 10%. In some industries, this was as high as 45%. Companies with high exposure to hard-hit industries like hospitality, retail, travel and...

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ICT Event Calendar Q2 2020 Australia and New Zealand

ICT Event Calendar Q2 2020 Australia and New Zealand

IT Channel Events AWS Summit Innovation Day:31st MarchSummit: 1st and 2nd AprilLocation: SydneyPrice: Free Bringing the cloud computing community together to connect, collaborate, and learn how to build a future-ready business.AWS Summit returns to the International Convention Centre (ICC) Sydney in 2020, with three days of educational and inspirational keynotes, breakout sessions, and customer stories. Learn how cloud technology can help your business lower costs, improve efficiency, and innovate at scale. Join us at Amazon Innovation Day on Tuesday, 31 March where you will hear inspiring stories from individuals and organisations who are innovating and driving change for social impact. At AWS Summit on Wednesday, 1 April, our keynote will show how organisations are...

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Telcos – Your Number is Up

Telcos – Your Number is Up

15 Australian Telcos face fines for not meeting their obligations under the Telecommunications Integrated Public Number Database Scheme 2017. The recent spate of bushfires on Australia’s East Coast has shone a light on a number of Telcos who are not meeting their obligations under the Telecommunications Integrated Public Number Database Scheme 2017. ACMA chair Nerida O’Loughlin said: “The IPND is used by emergency services across Australia, including for the Emergency Alert system that keeps people informed in a crisis,”  “The Emergency Alert system has been used extensively by emergency services over recent months to send a large number of SMS and make phones calls during the recent bushfires. Under the Act, telcos have to provide contact numbers and customer details to the...

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