Every MSP should be selling voice and data services. It’s an easy upsell and helps your company obtain a greater share of customer wallet while also increasing customer satisfaction. Unfortunately, there is no easy way to bill for these services through ConnectWise. This leads to three possible scenarios:
- You choose not to sell voice services, missing out on a new revenue stream and helping your client take that first step towards a competing MSP.
- You decide to manually bill for these services by either calculating usage charges in Excel and manually adding it to ConnectWise agreements, or manually transcribing the data from your wholesaler onto the ConnectWise Agreement. This leads to hours of additional work for your finance team, and can often lead to costly data entry mistakes.
- You decide to charge a flat fee for usage-based services. By doing this, your finance operations are a lot easier, but you’ll never charge your clients for their full amount of usage and in some cases, may even end up footing the bill.
The Emersion Billing and Payment integration for ConnectWise makes it easy to sell voice and data services.
We integrate to local telco carriers and feature guided provisioning workflows to make the process of activating new services as simple as possible.
Providers can choose to manage their billing from either ConnectWise Manage or Emersion.
Billing and invoicing from ConnectWise
When billing out of ConnectWise, usage from your upstream telco carriers is automatically rated and calculated in Emersion and applied to the relevant ConnectWise Agreement.
This removes the need for manual data entry and ensures that you are charging for the full amount of usage every time.
Billing automation with Emersion
The other option is to bill for these services out of Emersion while continuing to use ConnectWise for your day to day operations.
When billing out of Emersion, products, labour, subscription services and any other charges for your customers are automatically aggregated onto a single invoice and distributed to your customers. This improves customer experience and looks a lot more professional than sending multiple invoices to your clients for each service you sell them.
In addition to this, subscription payments can be automatically collected at the end of the payment period, saving you time and enhancing cash flow. We offer a range of payment integrations, many of them offering lower fees than commonly used ConnectWise providers like Stripe or Paypal.
If payments are declined or your customers pay late you can encourage prompt payment with automated collections notifications. You can also automatically add additional fees and charges to overdue invoices.