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Telco Compliance in Australia: What You Need to Know [Updated 2021]

Telco Compliance in Australia: What You Need to Know [Updated 2021]

Disclaimer This article contains information from our recent webinar, Telco Compliance: What you need to know. Nothing discussed in this article constitutes legal advice. This article is not intended to be a substitute for legal advice and should not be relied upon as such. This article contains general information only. We have not taken into consideration your personal circumstances or needs when developing the content of this article. You should seek legal advice or other professional advice in relation to any particular issues you or your organisation may have.   Contents Telco Compliance in Australia Who Needs to Comply? Governing Bodies Laws Codes The Privacy Act 1988 (Cth) Australian Consumer Law (ACL) The IPND The Telecommunications Protection (TCP) Code Telco Compliance...

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How telco startup FibreMax used Emersion to grow their business

How telco startup FibreMax used Emersion to grow their business

FibreMax is an Australian telco success story. Founder Neels Fourie knew from his past experience that to build a scalable telecommunications platform, you need the right software partner.

Find out how a startup currently offering Just nbn™, FibreMax® and FibreMAX®fone plans nationwide found a flexible partner to grow their business with Emersion.

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Realizing the power of real time billing data

Realizing the power of real time billing data

The best companies in the world have the best systems. Imagine the things your business could accomplish if invoicing was made a cinch, completely taken care of by your user-friendly billing automation platform, neatly fitting into all the systems you already use to track usage, on-board customers, and communicate with them. The hours of productivity gained back from the automated tasks alone would be a game-changer.

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How to thrive in an economic downturn

How to thrive in an economic downturn

Analysts predict that COVID-19 will cause a bigger recession than what followed on from the 2008 global financial crisis. Many companies who had grand plans for expansion are now hoping that they can survive until the world is back to business as usual. While telcos and managed service providers (MSPs) experienced an uptick in demand in the initial months of the pandemic, many are anticipating a slowdown in business. There are two main reasons for this: IT budgets are often one of the first items where CFO's will be looking to make cuts. In Gartner's 2020 CFO Survey, over 15% of respondents said that they have already reduced IT spend by more than 10%. In some industries, this was as high as 45%. Companies with high exposure to hard-hit industries like hospitality, retail, travel and...

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Telcos – Your Number is Up

Telcos – Your Number is Up

15 Australian Telcos face fines for not meeting their obligations under the Telecommunications Integrated Public Number Database Scheme 2017. The recent spate of bushfires on Australia’s East Coast has shone a light on a number of Telcos who are not meeting their obligations under the Telecommunications Integrated Public Number Database Scheme 2017. ACMA chair Nerida O’Loughlin said: “The IPND is used by emergency services across Australia, including for the Emergency Alert system that keeps people informed in a crisis,”  “The Emergency Alert system has been used extensively by emergency services over recent months to send a large number of SMS and make phones calls during the recent bushfires. Under the Act, telcos have to provide contact numbers and customer details to the...

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What you need to know about Data Retention

What you need to know about Data Retention

Any company in Australia who sells voice or data products needs to be compliant with the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015. Many companies are not yet compliant with the act. This is despite the fact that it has been enforceable since April 13th 2017! Fines for non-compliance range from $50,000 to $10 million – it is only a matter of time before companies like yours start getting audited.  Emersion has built a number of modules to assist clients to meet their obligations under the act including storing encrypted usage information for a period of two years and making it easy to retrieve the data held on individual customers. Existing customers of Emersion can meet their requirements under the act by turning on our data retention...

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