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Telco Compliance in Australia: What You Need to Know [Updated 2021]

Telco Compliance in Australia: What You Need to Know [Updated 2021]

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Disclaimer This article contains information from our recent webinar, Telco Compliance: What you need to know. Nothing discussed in this article constitutes legal advice. This article is not intended to be a substitute for legal advice and should not be relied upon as such. This article contains general information only. We have not taken into consideration your personal circumstances or needs when developing the content of this article. You should seek legal advice or other professional advice in relation to any particular issues you or your organisation may have.   Contents Telco Compliance in Australia Who Needs to Comply? Governing Bodies Laws Codes The Privacy Act 1988 (Cth) Australian Consumer Law (ACL) The IPND The Telecommunications Protection (TCP) Code Telco Compliance...

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Special Guest Speaker Announced For Telco Compliance Webinar

Special Guest Speaker Announced For Telco Compliance Webinar

We’re thrilled to announce that we have a special guest speaker lined up for our Telco Compliance Webinar. 

Maddi Miccio, Legal and Compliance officer from Novatti is joining us and will be focusing on what Telcos, MSPs and ISPs need to know about Australian Consumer Law and the Privacy Act. She joins Emersion’s Customer Experience Manager Sussana Gosios, who will be speaking in-depth about the Telec compliance including:

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Level Up: Discounts Using Contracts

Level Up: Discounts Using Contracts

Most Emersion customers use the contract object as a way to switch their customers between plans without having them incur break fees or cancellations to their existing service subscriptions. But did you know that the contract object can also be used to provide further discounts and incentives to your customers? In this free webinar, Emersion’s Head of Education and Training, Sharon Carpenter will be running you through how to achieve various business goals with the discounts available through our contracts object. The discount options available are:  Early upgradesFixed period discounts Ongoing per period discounts  The contracts object is included with every instance of Emersion, and there are no additional access fees or setup fees required to take...

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LEVEL UP: TIPS FROM CUMULUS POWER USERS

LEVEL UP: TIPS FROM CUMULUS POWER USERS

LEVEL UP: TIPS FROM CUMULUS POWER USERS In this free webinar, Emersion's Head of Education Sharon Carpenter will be running you through tips and tricks to help you use Cumulus more efficiently including: Navigating our user interfaceBest practice advice for optimising your instance of CumulusTime-saving shortcuts and productivity hacksTips and advice from our support team SESSION DETAILS When: Thursday 20th August 11 AM AESTAudience: Existing Emersion ClientsCost: FreeLength: 30 Minutes + 30 Minutes for questions REGISTRATION To register your interest, please fill in the form below.

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Sign Up Portal Webinar

Sign Up Portal Webinar

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Emersion's sign up portals make it easy for your end-users (e.g. customers) to sign up for your services through the internet. This has several benefits: Your customers can sign up for new services online.Service qualification is completed by the customer.Customers enter their account and payment details into Emersion themselves, reducing errors.Customers perform most of the steps involved in the sales process themselves, there is almost no work required from your team. Sign up portals can work with Emersion's other customer portal types. For instance, when a customer registers for a new service through the sign up portal, they can also create their log in details to the end-user portal. We will be demonstrating Emersion's sign up portals on the 25th of June. Sign Up Portal Webinar...

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Five Steps to Thrive in an Economic Downturn

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Cash flow is more important to your business than ever before. In order to come out on top, your business needs to take proactive action.  Emersion is a business automation and billing platform for MSPs and Telcos in the Asia Pacific Region.  Join us as we demonstrate the five-step plan for your business to thrive despite worsening economic conditions.  We'll cover: 1.) Why customer experience is more important than ever 2.) The benefits of business automation 3.) How to offer more value to your customers so they don't leave 4.) Low effort high reward sales opportunities 5.) What your data is telling you to do differently You can register for the webinar by filling in the form below:

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