January 21, 2021 in Company News
Over the past year, Emersion has invested heavily in customer experience including establishing the Emersion Operations Centre, and hiring 9 new team members to fill key roles in our business. Our latest investment is the Emersion Engage Portal.
The Emersion Engage Portal is a dedicated resource for existing customers to:
The Engage portal will eventually become the go-to destination to find any information you need to know about Emersion and we will continue to enhance and improve it in the coming months. Our development roadmap for includes:
We will be releasing the Engage portal on Monday the 1st of February. All existing users from the Emersion Service Desk will be granted a login for the Engage Portal which will be sent to them via email.
Customers can still lodge support tickets through the Emersion Service Desk until the 31st of January 2021. After this point, customers will no longer be able to lodge new support tickets through the Service Desk but will be able to view any previously submitted requests through there until the 31st of July 2021.