March 26, 2020 in Integrations
Having the right information available when you need it is critical to running a successful business. If your team can’t find the right information then how are they going to make the right decisions?
Bad data is costing businesses like yours 12% of their revenue every year (M Files). One of the biggest causes of bad data is information silos. These arise when teams are unwilling or unable to share information.
In his book Silos, Politics and Turf Wars, Patrick Lencioni writes:
“Silos – and the turf wars they enable – devastate organizations. They waste resources, kill productivity, and jeopardize the achievement of goals.”
In many cases, these data silos are caused by organisations straddling multiple systems (e.g. CRMs, Professional Services Automation tools, Accounting Systems, Internal Systems). In an ideal world, businesses would operate using one system. This is not always practical.
Systems that claim to perform the roles of multiple systems often don’t have the capability to do everything to the full extent needed by every department. In addition to this, the time needed to properly configure and implement these systems and train staff on how to use them is significant. One solution to this problem is system integration.
Emersion is able to pull in data from multiple systems. When changes are made in one system, these changes can be made in all systems. This means that your teams can continue using the software they are familiar with, and know that when they make a change in one system it is updated across all systems. This has a number of benefits to your business:
Working across multiple systems creates a lot of work for your staff. Not only are having to spend up to 30% of their time looking for information (M Files), they also have to enter it in multiple places. This manual re-keying of data is tedious, lowers staff morale and takes their time away from other, higher-value activities to your business.
Emersion is capable of connecting all of your internal systems. We feature native integrations a number of enterprise software platforms including ConnectWise and Xero.
These synchronise information including contacts, accounts, services, payments and invoices across systems. This minimises data entry and helps to keep statuses accurate across systems.
By keeping the status of your services accurate across multiple systems, Emersion is able to speed up your processes.
For instance, when a service is marked as active by a supplier this information is automatically relayed to emersion and other relevant connected systems. This reduces the need for a human to go into each of the systems and mark the status as active, allowing the next steps in your process to execute automatically.
Systems integration means that your staff members will have a more complete picture of your business operations. It means that your CRM can be enhanced with payment information, or that your accounting platform shows up to date contact details. This minimises the time that your team have to search for data while also giving them faith that the data they are making decisions on will be accurate.
Emersion also features comprehensive reporting functionality. This means that business managers can pull from a library of 100s of pre-configured reports, helping them to gain an accurate insight into the state of their business.
Systems integration reduces manual data entry, speeds up your processes and allows your team to act on the best possible information at all times. Emersion provides native integration to a growing number of providers around the world.
Contact us to find out more about our integration capabilities by filling in the below form.