One of the biggest challenges for managed service providers (MSPs) is the complexity of managing multiple internal systems to service customers
Reconciling exactly what’s being charged in and matching it with what’s being charged out becomes complex, especially when you are dealing with more services and more suppliers than ever before.
For MSPs, the ability to adapt to changing customer needs and provide automated audit trails is key to their ongoing success.
At Emersion, we recognise the need to combine all charges, no matter what the source, on to a single bill
We recognise that MSPs are continually trying to add value to their customer relationships and have seen a trend in MSPs moving from IT providers to ITC providers. This increases their value to the customer however most MSPs are still operating off paper-based systems and can’t easily manage the complexity brought on by working with telecommunications carriers.
As specialists in billing and provisioning systems for telecommunications and data services, Emersion provides tailored solutions for MSPs. Our workflow management and ability to integrate to multiple systems and suppliers offers a platform for future growth.
Contact us for further information about Emersion today.