Customer Self-Service

The End User Portal empowers your customers to engage in self-help activities and make payments online.  Through Emersion’s incredibly flexible Security and Permission Management System, you can decide the functionality that you want to make available to your customers.

Key features include:

  • Account details management
  • Service management
  • Usage monitoring
  • Raising and monitoring of tickets for issues and requests
  • Viewing of invoices
  • Viewing of transaction history
  • Making payments (If Emersion Payment System is used)
  • Viewing of Reports

The End User Portal is CSS based and can be framed or skinned (via CSS by your web team) to suit your company’s look and feel.   Empowering your customers improves their customer experience whilst lowering your operational costs.

Contact us to find out more.