Support and Training

Emersion offers comprehensive support and training packages.

Follow the links below to access our online support portal and documentation platform.

Emersion Knowledge Base Support Portal

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What support is available?

Emersion offers a range of support options for our customers including:


The Emersion knowledge base (EKB) is the first stop for our clients. It contains the answers to commonly asked questions about how to use, configure and troubleshoot Emersion.

Click here to access the Emersion Knowledge Base.

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Service Desk

We ask all clients to raise support requests via Emersion's Service Desk. These support tickets are then escalated to our support team according to their priority level.

Click here to log into the service desk.

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Local Support

Emersions support team is based in Melbourne, Australia, and provide support during business hours 9:00 AM - 5:30 PM AEDT.

After hours emergency support is available 24/7.

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We offer a structured training program to get your company up and running in a short period of time.

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Video Training

Structured training is delivered online to help customers get up to speed ASAP.

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Onboarding Support

Onboarding clients can lodge support tickets via our onboarding portal.

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Project Management

Emersion's Engage portal (coming soon) provides a view into your projects.

Verified Support

Heres what our customers are saying about the support provided by Emersion.

The wiki page is a big win for us...I just punch it into the wiki page and it’ll give you all of the results that could be related to your question.

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Micahel - Provisioning

We are happy with the product and capabilities. The support side is responsive and most importantly the support is local

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Jack Germanos - Director
SIP Connect

Emersion is great at bringing in the feeds from our up stream carriers and dumping all the information in the correct areas. Also, the support team are very helpful.

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Briana Wright - Office Manager
Your Telco

There is a lot of experience within the team, they know the nuances of the vendors and billing platforms. It is a huge benefit that you guys have already gone through it and understand it and you guys can really help us on that journey. 

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Steven Cagliostro - Managing Director
Vokal Voice and Data

Ready to get started?

For more information about Emersion, please call us on +61 3 8658 9400 or fill in the below form.