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The ticketing module gives users the ability to:

  • Offer customers the ability to log faults or issues to a set of pre-defined ticket queues
  • Easily view, access and action tickets for a customer
  • Assign and reassign tickets to other staff users.
  • Link to services to assist in isolating what a ticket might be about
  • Escalate to your supplier (parent) if your wholesaler is also using Emersion
  • Leverage the ticket ‘status’ to manage escalations.

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