The ticketing module gives users the ability to:
- Offer customers the ability to log faults or issues to a set of pre-defined ticket queues
- Easily view, access and action tickets for a customer
- Assign and reassign tickets to other staff users.
- Link to services to assist in isolating what a ticket might be about
- Escalate to your supplier (parent) if your wholesaler is also using Emersion
- Leverage the ticket ‘status’ to manage escalations.
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