Emersion provides interfaces to your suppliers which assists with managing the workflow, ordering and provisioning of services.
Emersion guides the user through the service qualification and ordering process, removing the confusion, complication and costly re-keying of information. Customer invoices are generated automatically for all charges associated with their services.
Emersion’s batch mediation system retrieves or receives call detail records and service information records (CDRs/SIRs) from your suppliers without the need for user intervention. Real-time integration to your supplier’s provisioning platform enables the automation of provisioning and cancellation of services.
Cumulus provides you with the following capabilities:
- Service qualification
- New service activation
- Porting services from other networks
- Changing the ownership of services from client-to-client
- Change service components (e.g. value added services)
- Migrations between package plans
Wherever possible Emersion strives to automate the provisioning process, including the automatic activation and deactivation of services and subsequent automatic calculation of pro-rata charges and credits respectively.
Emersion is fully integrated with multiple suppliers, using different communications protocols, such as web services, FTP, XML etc. Emersion can also provision multiple services from multiple providers to invoice a single end-user.
Full automation is not always possible. For example, some suppliers do not support integration between the two systems, or may support only a partial integration. In these circumstances we provide semi-manual provisioning and the ability to manage the order in Emersion so that visibility over the status and history of the service is available at all times.
Contact us to find out how your provisioning and order management can be handled in Emersion.