We are looking for an ambitious and highly capable Service Consultant/ Project Owner to help manage Emersion’s onboarding projects. This role offers flexibility and career progression opportunities.
Salary: $70,000 – $80,000 plus super Location: Melbourne (and potentially sydney) Reports to: Customer Experience Manager Work Type: Full TimeJob Reference: 2020-08-SDCPM
In this role, you will be a crucial driver of customer experience. . Reporting to our Customer Experience Manager, you will be a new customer’s ‘first point of contact’ during their onboarding journey with Emersion and will own their projects from the initial kick off meeting through to the customer going live.
You will need to be able to manage a high volume of onboarding customers (some with very complex needs and requirements) and draw from resources across the company to help get them set up as efficiently as possible.
This is a varied role with responsibilities, including:
To succeed in this role you will need to be a fast learner and willing to become one of our go to subject matter experts for all things Emersion. Exceptional time management and project management skills are essential for this role, as is the ability to communicate to both technical and non-technical audiences. Our ideal candidate will be a master tactician and critical thinker and will thrive on delivering the red carpet experience to all of our customers.
This is a hugely varied role and will play a huge part in the future success of our organisation.
This role offers:
Workplace Flexibility – The entire Emersion team is working remotely due to the COVID-19 pandemic. Once we are back to some form of normalcy we’re open to flexible working arrangements.
Growth Opportunities – You’ll become part of one of the most critical business units in our business (Customer Experience) and will have a key role in shaping our onboarding processes and procedures.
Stability – Emersion is growing, despite the COVID-19 Pandemic. Backed by the Novatti Group (ASX: NOV) we have strong plans for growth in 2020 and beyond.
Employment with the Novatti Group / Emersion requires you to have Australian citizenship or to be a permanent resident of Australia or New Zealand or to have a valid visa that provides work rights.
To apply, send a cover letter explaining why you think your application should be considered and a copy of your CV/Resume through to email@example.com