We are looking for an experienced software Customer Service Officer to act as the first port of call for all of our inbound B2B customer enquiries.
Salary: $55,000 – $65,000 plus super Location: Melbourne Reports to: Customer Experience Manager Work Type: Full Time
As a vital member of the Emersion Operations Centre, you will be responsible for:
• Technical support for Emersion’s incoming call and ticketing queues for products and services.
• Analysing, investigating and resolving technical issues that clients are having with Emersion’s products and services.
• Providing exceptional customer service to our customers.
You will be the first point of contact for most of our customer enquiries and will need both exceptional customer service and technical skills to be successful in this role.
This role would suit someone who loves being the first point of contact whenever our customers run into issues or want help and advice for using our system. We are looking for a creative problem solver who thrives on providing a positive customer experience.
In this role, you will have the autonomy to manage your workload. A high amount of attention to detail is required alongside the ability to solve complex technical and account management issues when they arise.
Our ideal candidate will have a cutting-edge mindset around systems, processes and governance and will be eager to learn all about Emersion and how our solution works.
The ideal candidate will have/be:
Employment with the Novatti Group / Emersion requires you to have Australian citizenship or to be a permanent resident of Australia or New Zealand or to have a valid visa that provides work rights.
To apply, send a cover letter explaining why you think your application should be considered and a copy of your CV/Resume through to email@example.com