Billing automation for ISPs

Zero-touch sales environment for NBN services

Emersion automates every step in the customer journey for new NBN connections, using our integrations with Vocus and AAPT/TPG.

  • Customers sign up using the Emersion sign-up portal embedded on your website.
  • Emersion's provisioning automation platform allows the customer to check the availability of services, make their orders, and have the services automatically provisioned with appropriate notifications.
  • Billing is handled by the Emersion billing automation platform. All usage is calculated in real time and added to a simple customisable invoice template which the customer receives.
  • No work is required by your staff.

Key integrations for ISPs

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✓  Automate every step of the NBN services customer journey

✓  Sell like a tier 1 ISP

✓  Improve your customer experience


Emersion reduces the overall workload for your team, while enhancing the cash flow and profitability of your business.

  • Automated provisioning workflows keep new services on track and can promote upsells.
  • Extensive quarantining functionality makes it easy for your team to find and fix issues with services.
  • The entire billing process is automated, including invoice generation, payment processing and collections notifications.
  • Customers can view and self-manage their accounts through end user portals.

Build a high-powered revenue generating machine

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Better brand perception and customer experience

Emersion gives you all the tools to maintain a great brand and customer experience while selling highly profitable internet services.

  • Provide a frictionless customer experience from the very start with online signup and end user portals that can be embedded into your website and customised to match your brand.
  • Custom invoice templates clearly display your brand, the services the customer is paying for, how to pay, and have space for advertising upsells. Different invoice templates can be applied to customer segments like B2B & B2C, or in contract & out of contract.
  • Customers can lodge tickets directly using the branded service desk module (optional).



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