Improve Customer Engagement

Emersion features functionality to improve customer experiene while reducing staff workload.

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Customer Experience

Improve Customer Experience

Emersion helps your business processes to stay on track. This speeds up your order time and reduces the chance of service errors reaching the customer.

End-User Portal

Emersion’s end-user portals deflect calls to your office while empowering your customers to manage their own accounts. These portals give your customers the ability to:

• View and update their account details
• Manage payment methods
• View their invoices
• Report on usage and services
• Raise support tickets

End-user portals can be branded to match the look and feel of your website. Click here for more information about Emersion’s end-user portals. 

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Faster set up

Emersion’s ordering and provisioning workflows increase the speed at which you do business and make end-to-end processes faster.

This improves customer satisfaction by reducing the amount of time before their services are active.

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Expand the portal as much as you want

Some modules of Emersion, like the Service Desk and Cost Centres, enable additional screens and functionality in the portal.

This gives your customers a great deal of flexibility, access and control over their account while also keeping your data in one centralised system.

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Contact us for more information

Please fill in the below form to find out more about Emersion’s engagement functionality.