Emersion features functionality to improve customer experiene while reducing staff workload.
Emersion helps your business processes to stay on track. This speeds up your order time and reduces the chance of service errors reaching the customer.
Customer sign-ups and service activation are critical moments to both you and your customer. If these processes are not robust, errors can occur.Emersion reduces the risk of errors from occurring by letting customers sign up to your products and services via our sign up portal for retail service providers.Our Service Activation portal enables end-users to activate their own services, putting the power back into the hands of the customer.
Emersion’s end-user portals deflect calls to your office while empowering your customers to manage their own accounts. These portals give your customers the ability to:• View and update their account details• Manage payment methods• View their invoices• Report on usage and services• Raise support ticketsEnd-user portals can be branded to match the look and feel of your website. Click here for more information about Emersion’s end-user portals.
Emersion’s ordering and provisioning workflows increase the speed at which you do business and make end-to-end processes faster. This improves customer satisfaction by reducing the amount of time before their services are active.
Some modules of Emersion, like the Service Desk and Cost Centres, enable additional screens and functionality in the portal.This gives your customers a great deal of flexibility, access and control over their account while also keeping your data in one centralised system.
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