Customer Engagement - Emersion Systems

Customer Engagement

Customer experience will become one of your biggest competitive advantages with Emersion’s customer engagement functionality.

Customer Engagement

Customer experience will become one of your biggest competitive advantages with Emersion’s customer engagement functionality.

Improve Brand Perception

Improve the perception of your brand in the marketplace with:

  • Smart Invoice Templates
  • Online Customer Portals
  • A single bill for all services
  • Events and notifications

Reduce Errors

Repetitive manual tasks like re-keying data between systems lead to errors. By automating these tasks, Emersion saves time and reduces overheads.

Emersion integrates to over 70 different providers, and can connect to internal systems and web apps via API.

Faster Order Speeds

Improve customer order speed with best practice provisioning workflows.

These automate many steps in the sign up and activation process, reducing your workload while also ensuring services are activated and delivered faster than before.

Events and Notifications

Send notifications to your customers by SMS and Email about key events such as:

  • New service activations
  • Order status
  • Passwords
  • Payment
  • Account status.

Payment Flexibility

Support multiple payment methods including direct debit, credit card, EFT, agent collected payment and many more.

If customers are unable to pay their account on time you can even offer payment extensions or the flexibility to pay in instalments.

Customer Portals

Emersion features a range of online customer portals including:

  • Sign up portals for new service activations
  • Activation portals for services requiring a multi-step activation process
  • End-user portals for account management, service ticketing,
    payments and more

These empower your customers to manage their accounts online, and deflect calls to your support time, freeing up resources to focus on growth and customer experience.

Smart Invoice Templates

Emersion features a range of customisable invoice templates that:

  • Display company branding
  • Make it clear how to make a payment
  • Display billing history
  • Aggregate all services onto a single bill
  • Clearly display exactly what your customers are being charged for
  • Leave space for advertising
  • Can be customised for different audience segments

Smart Invoice Templates

Emersion features a range of customisable invoice templates that:

  • Display company branding
  • Make it clear how to make a payment
  • Display billing history
  • Aggregate all services onto a single bill
  • Clearly display exactly what your customers are being charged for
  • Leave space for advertising
  • Can be customised for different audience segments (e.g. B2C vs B2B).

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