Blog

All the latest news, software updates, tech insights and stories from Emersion.

Level Up: Discounts Using Contracts

Level Up: Discounts Using Contracts

Most Emersion customers use the contract object as a way to switch their customers between plans without having them incur break fees or cancellations to their existing service subscriptions. But did you know that the contract object can also be used to provide further discounts and incentives to your customers? In this free webinar, Emersion’s Head of Education and Training, Sharon Carpenter will be running you through how to achieve various business goals with the discounts available through our contracts object. The discount options available are:  Early upgradesFixed period discounts Ongoing per period discounts  The contracts object is included with every instance of Emersion, and there are no additional access fees or setup fees required to take...

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What’s new at Emersion – October 2020

What’s new at Emersion – October 2020

Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Two New Australian Inbound Providers (Vonex and Optus Inbound) Vonex and Optus Inbound join the list of inbound (e.g. 1300 and 1800 phone lines) service providers in Australia. Other providers with existing inbound integrations include: Australia AAPTBuroservColoured LinesComms CodeEntrustFaktorTelFone DynamicsFoneBoxGlobe InboundiBOSSMaxotechNetSIPNeural NetworksOptusSymbioTelstraThink PickleM2/ VocusVirtutel New Zealand Spark WholesaleVodaphone Two new Australian VoIP Providers (iVox VoIP and Telco In A Box NBN Voice) Emersion has recently built integrations for iVox VoIP and Telco In a Box NBN...

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Featured Integration: IPND

Featured Integration: IPND

Category: ComplianceType: Paid IntegrationIndustries: Telcos/ MSPsLocation: Australia only IPND Integration Summary The Independent Public Number Database (IPND) helps government departments handle emergency and life-threatening situations. Under Australian Law (Specifically the Telecommunications Act of 1997) any company who sells Voice services must send the relevant information (e.g. the phone number, name and address associated with a new customer) to the IPND whenever a service is activated, modified or disconnected. Providers also have to accept daily and monthly error files from the database relating to instances where they suspect inaccurate data has been provided, or they are not sure if a service matches the details provided. Meeting these reporting...

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Meet our newest team members

Meet our newest team members

It has been a massive month for the team at Emersion. Not only did we announce that we will be entering the US market in January 2021, but we have also had a huge intake of new team members in roles ranging from Customer Service to Design, Sales and Finance.  Here are our latest hires:  Veronika Perak - Customer Experience Manager Veronika Perak recently joined Emersion as the Customer Experience Manager. She heads up the Emersion Operations Centre which covers onboarding, customer service and project management. An extremely positive and highly motivated project and people manager, Veronika has a demonstrated ability to deliver on customer engagement initiatives, having worked on major projects at both Telstra and Vocus.  Angus Miller - National Sales Manager Angus Miller...

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Emersion will launch in the United States Q1 2021

Emersion will launch in the United States Q1 2021

We’re getting ready to take on the world! After a surge of investment from our parent company the Novatti Group (ASX: NOV) Emersion is preparing to launch in the United States in Q1 2021. Read the ASX announcement here. Emersion is one of the most comprehensive business and billing automation platforms available in the world. We work with MSPs, Telcos, Wholesalers and Utility providers and help them to engage with their customers, integrate their systems, automate manual processes and ultimately collect payment.  In April of this year, we became part of the Novatti Group, and they have invested generously in our development and this has paved the way for seismic growth through:  Certification of our Salesforce Integration.Making improvements to...

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What’s new at Emersion – September 2020

What’s new at Emersion – September 2020

Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Salesforce Integration The Emersion for Salesforce App has been cleared for release on the Salesforce App Exchange. This app acts as an integration between the two platforms and puts custom financial objects (Invoices, Payments and Services) from Emersion into Salesforce.  We are currently testing the integration with pilot customers and will make it available to our broader client base shortly.  Find out more about the Emersion for Salesforce App Here.  Two new Australian Payment Gateways Emersion is able to automate payment processing and reconciliation by integrating to various...

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Case Study: Datacom Systems

Case Study: Datacom Systems

Datacom Systems are one of the leading IT providers in the Asia Pacific region. They have a high volume of provisioning work, and use Emersion to manage this. We spoke to Michael Martinez, Telecommunications Provisioning Specialist at Datacom about his experience using Emersion. How does Emersion compare to other provisioning systems? Emersion can be complex, but because Michael comes from a technical background and had experience using a similar platform (Siebel CRM) he had no difficultly learning our system. “I’m able to use Emersion smoothly, it is pretty straight forward, especially when provisioning phone numbers.”   Michael Martinez – Telecommunications Provisioning Specialist – Datacom Systems WA How do you find the support offered by Emersion? During the initial onboarding...

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We are hiring

We are hiring

In times of uncertainty, we could all use some good news. Which is why I am thrilled to announce that we are hiring! Positions we are hiring for: Business Development Managers (Sydney/ Melbourne/ Brisbane)Customer Experience Manager (Melbourne)Finance and Contracts Officer (Melbourne)Customer Service Officer (Melbourne)Service Delivery Consultant – Project Manager (Melbourne/ Sydney)Technical Writer (Melbourne)Videographer/ Animator/ Content Producer (Melbourne) You can view all future job vacancies on our careers website.Why Emersion is growing:Emersion is a world-class business and billing automation platform that helps companies to provide a better customer experience, while also improving cash flow, automating manual work and making it easier...

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